HDFC Bank — Not changing my credit card even after giving a written letter

Address:

Khar West.

I had submitted a request for a change of my credit card from Indigo to Regalia more than 3 weeks ago. I not want Indigo card. This has been forcibly given to me and my relationship manager, Mr.Hiteh Jain, is aware of it.

Relationship Manager Name: Mr. Hitesh Jain (Khar West-Branch).
He rarely responds to calls or whatsapp messages. He does not have the courtesy to call back. He is interested only if there is some mutual fund investment involved. I have to keep visiting the branch for trivial things because Mr.Hitesh Jain does not consider it important to answer my calls.

I hope my card as well as the relationship manager gets changed soon.