[Resolved] HDFC Bank — not giving me cash back as per promo running at homecentre in august 2018 | |||
Hdfc bank is duping customers by advertising fake cash back offers in a tie-up with homecentre. In august 2018, any purchase of furniture on the homecentre app was eligible for a 10% cashback if paid using an hdfc bank card. To avail the offer, i purchased furniture worth nearly inr 76000. Hdfc bank, however, did not give me the cash back. I have written several emails to hdfc bank in the past six months. Also escalated the matter. In november, i received an email from hdfc bank saying my cash back will be processed within 90 days of the transaction. However, it's 8 months since the transaction now and i still haven't received the cash back. Hdfc bank is only pretending to not understand my concerns and giving me false assurances that they're looking into the matter. It's unbelievable that india's largest private bank and one of the top brands in the nation is resorting to such cheap tactics of deceiving and duping customers. Was this information helpful? | |||
May 16, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 10, 2019 HDFC Bank Customer Care's response Dear Customer, We are working on your concern vide Ref ID: HBL=[protected] and will revert to you in 4 working days. -Manoj HDFC Bank Customer Assistance | |||
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I'm now 100% convinced that HDFC Bank ran a fake offer in collaboration with Landmark Group (Homecentre division) because after seeking all details from me for the nth time and harassing me no end, your escalation department has the audacity to promise me YET AGAIN it will process my cashback in 7 days. The department said the EXACT thing in November 2018.
There's no way you can advertise offers simply to lure customers to use your credit card without any intention of fulfilling the promises made under the offer. This deceit and harassment that you've caused me for 8 months now makes you answerable to a consumer forum.
-Neha