[Resolved] HDFC Bank — not informed about the amb

Esha Raj

from Pithoragarh, Uttarakhand

Address:

New Delhi, Delhi, 110065

I have an account with hdfc since 2010. I was aware that i need to maintain average quarterly balance aqb (Rs 5000) in my account but all of sudden they changed the rule from aqb to amb (Average monthly balance) without notifying me and that to they increased rs.10, 000/- without any intimation and now they started deducting money.

When i asked customer care about it they said this new rule was introduced few months back and there is nothing they can do about it. They are burglar.

Regards
Esha raj
[protected]
Cust id: 35664866

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Apr 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Mar 19, 2018

Updated by Esha Raj This complaint is not resolved

Verified Support

Mar 20, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand our branch Manager Mr. Siddharth Bazaz has contacted you and addressed your issues relating to waiver of charges. Please note, however, that this reversal of charges is being done as a one-off case once the Average Monthly Balances (AMB) is maintained and that going forward you will have to maintain the requisite AMB Rs 10, 000.00 in your Savings Bank account failing which the Bank will levy AMB non-maintenance charges as applicable. Should you require any further clarification in this regard, please write to us or get in touch with your nearest branch.

-Manoj
HDFC Bank

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Comments

Balakrishna 8553314159

from Channarayapatna, Karnataka

Hi Sir,

HDFC bank deducted from my account (708+430.06)1138.06 Without my notice Please refund ASAP.

13 Mar 2018 AMB CHRG INCL GST FOR JAN2018-MIR[protected] MIR[protected] Mar 2018 430.06 0.00
13 Mar 2018 AMB CHRG INCL GST FOR FEB2018-MIR[protected] MIR[protected] Mar 2018 708.00 430.06

Thanks
Bala