[Resolved] HDFC Bank — Not Receiving Credit Card Statement

rajan_soumya

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700042

I have stopped recieving my credit card statement from HDFC Bank.It has been happening for the last 4-6 months.Every time, I do need to send emails in order to get my credit card statement. I have informed them in writing about the incident but it is of no use. They only send me the e statement of the credit card. Unfortunately the collection department of HDFC Bank Credit Card used to call me and asked me to pay the amount. Even I am unable to view the statement online using net banking.I think it is their responsibility to send the statement to me, so that I can pay the amount within due date. They can't call me and ask for the payment when they are not able to send the statement.

Saptarshi Majumder

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Mar 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your credit card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance