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HDFC Bank — ODI application to RBI

Hello,

I already posted this issues but it was not rectified so im submitting it again, We submitted a ODI application to RBI via HDFC bank on[protected] but till date (01/08/2022) it was not submitted to RBI, its been 4 years, the problem is they keep asking for the same details which we submitted in 2018. The problem is no body has knowledge and they people working at HDFC ODI section are very careless they dont even care about the time e.t.c. When we tried asking like how many times do we need to submit the same details again and again their single reply is they do not know, then my question is why did they receive our application from us if they do not know how to do e.t.c. Its a really very worst experience with HDFC and we really want to share this experience with other vendors who are looking for ODI through HDFC for sure and we are also planning to close the current account HDFC due to their carelessness and inexperienced staff and lazy attitude. 4 years is a lot more time and still they are asking for the same details again and again,
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HDFC Bank customer support has been notified about the posted complaint.
Aug 02, 2022
Updated by kamalODI
It was not resolved, can you please keep this open until i here from HDFC bank?
Verified Support
Aug 04, 2022
HDFC Bank Customer Care's response
Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Ajay
HDFC Bank Customer Assistance
Aug 23, 2022
Updated by kamalODI
Hello Mr. Ajay, Can you please let me know the reference number to contact by submitting the form, it shows TT (Protected) but not showing the reference number. If i happen to complain directly about this issue, i do not see any options to choose for the ODI related issues. I request you to sort this issue out. Its really killing our time, we already lost 4 years almost with no information from HDFC bank, being a customer of HDFC, it really frustrates us! Thanks
Sep 23, 2022
Updated by kamalODI
Hello Mr. Ajay, I asked about this but till date i never received any response from you, Can you please let me know the reference number to contact by submitting the form, it shows TT (Protected) but not showing the reference number. If i happen to complain directly about this issue, i do not see any options to choose for the ODI related issues. I request you to sort this issue out. Its really killing our time, we already lost 4 years almost with no information from HDFC bank, being a customer of HDFC, it really frustrates us! Thanks
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