HDFC Bank — one assist plan cancellation and refund the amount

Address:

629002

Dear Oneassist Team,
I have received credit card from the HDFC agent saying card is totally free and I took the same and till now I didn’t generate the pin number in that card . I was going through credit card statement and found that without any intimation you have deducted the amount of Rs1399 from my credit card & in EMI with another RS 100 EMI conversion fee deducted.
As per my knowledge Mobile payment Rs 100 only I used . When I Contact customer care with cancellation request. They’re answering the plan almost cross 42 days so we will refund only the 50 % amount . This is unacceptable that you deduct amount on name of one assist MFEE without my knowledge.
Kindly refund the full amount 1537.98 to my credit card and cancel the one assist plan
Thanks
Sudheesh Raj