[Resolved] HDFC Bank — one time password not received

Venkatakrishnan Sankar

Address:	631502
Website:	HDFC

Dear all,

My customer id is 67003366. It is an nri account.
I have forget my password of net banking. I'm not able to receive one time password to reset the pin since last 45 days. As i'm in abroad i cannot go to bank to give the change of mobile number. I call customer care more than 20 time to give solution. But they say its because of our mobile network operator. I discussed here with local mobile network operator, i'm replied they don't have any block for that.

I have applied for my debit thinks that it will help me to resolve my otp issues. They send me a rupay card only useful with atm without pin number and only for india. They why they need to send it to abroad.

Please consider i'm sitting in abroad i'm not able to do anything. Even my return back flight ticket is pertain on my net banking.

Was this information helpful?

No (0)

Yes (0)

Jan 6, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

HDFC Bank Customer Care's response Dear Customer,

We have looked into the reported sample and we were not able to find any irregularity or issue in delivery. The message in question got a positive delivery report from our partner operator. Also, the test conducted on our internal resources didn't show any anomaly in delivery, All attempts reached correctly the targeted handset. At this point, the issue seems to be an isolated case. Hence please initiate one more attempt and confirm the date and time of attempt on [protected]@hdfcbank.com for further investigation.

-Anay
HDFC Bank Customer Assistance