HDFC Bank — Online transaction failed

Address:

Chennai

I have transferred amount of rs.26000 today morning 02/04/2021. Amount got debited from my account. But receiver didn't get the amount. It's 12 hours now. I didn't even get a single message hdfc stating that amount will be credited back. Am really having an emergency of paying hospital bills. Hdfc doesnt even have customer care to speak about this . Only the IVR is working all the time. What I will do for the money. Does they give me penalty for paying late