[Resolved] HDFC Bank — online transaction was done refund hasn't been provided yet

Aashi2691

from Surat, Gujarat

Address:

395001

Hi, i did online transaction via payment gateway payu refund has been processed from their side, which isn't reflecting in my account yet.

I have attached screenshot that it has been processed from payu side.

Also it has been 15 days regarding the matter. Kindly process it at earliest. Transaction was done via net banking. Merchant was www.insider.in

Please check.

Thanks in advance.

+1 photos

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Feb 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

HDFC Bank Customer Care's response Dear Customer,

We have checked your account and note that refund is already credited to your account on December 7, 2017. Please login to your account online to verify the same. For any assistance, please feel free to email us at [protected]@hdfcbank.com along with your account and transaction details.

-Manoj
HDFC Bank Customer Assistance

Dec 29, 2017

Updated by Aashi2691 The transaction wasn't done on Dec 7 how is it possible to receive refund on that date

Dec 29, 2017

Updated by Aashi2691 I haven't received any refund yet.