HDFC Bank — otp not coming on us phone for tpt registration

deerajput

Address:

490020

I am trying to register for tpt, but i am not receiving the otp on my us phone number. The one that goes to email works fine, but the sms doesn't work though my phone number is updated. You need both the otps (Email and sms) to register for tpt.

Looks like hdfc website is full of bugs. I am trying to do something important, but now stuck as i need tpt to proceed. Hdfc us customer service only works 9-5 monday thru friday. Is this some kind of a joke?

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Date & time of request of OTP, your US number along with ISD code and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information. We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

Aug 13, 2019

Updated by deerajput Sorry, but I cannot see the email address or reference ID. It says [protected]. How do I decode it?