HDFC Bank — otp not receiving on email id

HDFC Bank — otp not receiving on email id

A Aditya Gusain from Mumbai, Maharashtra

I am frequently travelling abroad and use international sim cards for their convenience and economical cost. Quite frequently i need to make online or debit card transactions, but the otp is always being sent to my registered phone number only, and not to my registered email id. This is so inconvenient and does not make sense. What if i lose my indian sim? Does it mean that i will have zero access to my own bank account. Hdfc needs to send otp's on email ids also and have alternate options available. Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 HDFC Bank Customer Care's response Dear Customer, Incase you are abroad and wish to change the mobile number in records, we request you to send the concern with Account No./Customer Id) on https://bit.ly/2Lzhyn3. We wish to inform you that your request for mobile number updation will not be processed, if it carries any other instructions ( e.g. Address change, Email ID change, Netbanking request. etc.) along with it. Please note letter should contain your Account number, Customer ID, Old Mobile number, and the New International Mobile Number along with country code that needs to be updated. Once you receive the auto-generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS. There should be no special characters / 00/ space present before the country code and mobile number. NOTE: 1. Request received from unregistered email ID will not be accepted 2. Request for updation of Indian Mobile number will not be accepted. Format for Request for change of mobile number Date:_____________ To, HDFC Bank Ltd, Branch Name: Subject: Request for change of mobile number Dear Sir, I undersigned, ________________________________( Account holder Name )hereby request you to kindly update my new mobile number, since I currently reside overseas and unable to visit branch personally. Please note the details of my account as below. Account number: Customer ID: Old mobile number: New mobile number with country code (Please avoid special characters / 00/ space): I agree my instruction will be sent for processing subject to instruction found in order. Thank you Signature (As per bank records) : -Nadia HDFC Bank Customer Assistance May 05, 2020 Updated by Aditya Gusain Hi Nadia, Thanks for your response. Unfortunately I cannot progress further as HDFC bank has still not provided me with the Complaint reference number which I had raise on their website on 26th April. Because of this I am unable to proceed as guided by you. Secondly, please advise if the request letter must be printed in hard copy, signed and scanned. What email ID do I send this request letter to? HDFC bank's customer care is not responding to any email IDs. The link that you have sent above does not mention any hard copy letter to be sent. Awaiting your prompt response. Thanks, Aditya
Add a Comment	Share
Submit Close