[Resolved]  HDFC Bank — Pathetic credit card delivery and worst customer care

Address:

Pune, Maharashtra

My Credit card expired so HDFC issued me a new credit card after 15 days my card is delivered where as i didn't recived it i called customer care and he just said it is delivered to you sir after resisting to much he just gave me a tracking number just to follow up. when i checked online the status was delivered since the post office which was shown was 30 kms so i couldnt really think of going there and collecting it after calling two or three times customer care repeated the same story and finally the said it is delivered to wrong person.. and again gave me same tracking number after asking so many times he agreed to block the card, and when i said please send new one he simply said you have to submit a written application to our branch since your card is lost or stolen when i said i want to surrender he said submit the application, reward points ?? u want new card to redeem, , payment?? you can use your old card... I am still not able to understand why i am suffering all this pain they failed to deliver card to right person then why would i follow up with post office and since i never got the card why should i submit application for lost card and above all calling and yelling for so many time customer care executive just dont agree when there 4 year old customer is saying... more over when i visited HDFC branch and asked for a lost card application she just said it is not available get a copy from website and submit... they can't even help with a 1 re printout... really frustrated of this credit card this is a example of pathetic service really