[Resolved] HDFC Bank — Payment done but plan not renewed Policy No.[protected]

Kshitij Kumar

from Kanpur, Uttar Pradesh

Website:

cp.hdfclife.com

I paid Rs. 12522 for HDFC Life insurance on 31st August, 2016. Since then, there is no update on payment received and the plan was lapsed. I mean wtf!! I've continuously mailing to fix it but there is no outcome. What the hell are you guys even doing? Do you think this is a joke?

Here is what's going to happen next.

- I'm filing complaint in consumer forum today. I'll make sure to take all my money back from your plan with penalty. This is not my first time.

- And I'm posting my reviews on top social media forums for insurance about your services. I'll make sure they get proper insight about your services.

- I'm forwarding a copy of 16 days long mail to you Chairperson Mrs. Shyamala Gopinath (chairperson.[protected]@hdfcbank.com) and MD Mr. Aditya Puri ([protected]@hdfcbank.com). They should know too about their services.

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Aug 6, 2021

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

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Comments

HDFC Life Customer Care

from Chennai, Tamil Nadu

Hi, apologies for the inconvenience caused. I am looking into the details of your concern and would be reverting you shortly with an update on same.-- Manish.

HDFC Life Customer Care

from Chennai, Tamil Nadu

Hi, I would like to inform you that the premium amount paid by you towards the aforesaid policy has been received by us on September 01, 2016 and the policy status is Inforce. Further, the next premium due date for the aforesaid policy is September 02, 2017. Also, request you to confirm the email ID to which the email has been sent by you and the Email ID from which the email has been sent for us to track the same.-- Manish.