[Resolved] HDFC Bank — payment done without my consent.

archiavi

from Patiala, Punjab

Address:

New Delhi, Delhi, 110017

I got a sms from my bank that i have spent 199 via credit card at amazon without pin/otp. Where there was no payment done by me or my amazon account dosent show any purchase. I can see many people complaining about similar sms.

Sms says -

"alert:rs.199 spent via credit card xx8121 at amazon1258399 on[protected]:18:31:28 without pin/otp."

Please refund the amount asap.

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Aug 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Amitha
HDFC Bank Customer Assistance

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Comments

Palakpraveen

from Mumbai, Maharashtra

I have not used my credit card for any transaction yet but I received a mail asking for 590 rs for payment. How is it possible? In unbilled section its showing no transaction done for the selected criteria.
Even in account transaction its showing no transaction done.