HDFC Bank — Payment was debited but order was not placed

Address:

c011, ground floor, golden residency Apt, ORR bellandur , nr. central mall

Hi team,

I have made an order on Myntra on 29th October 2020. However amount got debited but order was not placed.

I have sent a mail to Myntra customer service but got reply that money will be reversed back from HDFC BANK within 48 hours if not I need to communicate with Bank directly. I didn't get money back hence writing this letter.

Attached screenshot of transaction details and mail from Myntra customer support.