[Resolved]  HDFC Bank — Payment was transferred to some other account by HDFC Bank fault

Address:	New Delhi, Delhi, 110096
Website:	www.hdfcbank.com

Hi I am a very old user of HDFC bank and I make all payments through my Net banking, few days back i was transferring a payment to one of my employee and I filed all his information like select account no, email id and all and made the payment. Next day my employee came to me and told me that he has not received salary. I checked my account and found that it was credited to some other user in my account.

I was shocked to see it and i am contacted HDFC support where they told me its my mistake and the money can be return I have to contact the person whom the money is transferred.

OK i was really sad after hearing it, then after some day i was transferring money to a account and then i saw that when i fill the information it gets changes to another user account on the next page. At that moment i tried transferring money to my employee and same happened here. the name and all account info was changed in the conformation page, for a proof i made a video of it and contacted HDFC bank and mailed them about this issues.

First they didn't not believed in what happened with me and they told me there senior will call me to discuss but nothing happened they didn't take this big matter seriously and asked me to visit bank.

I am a busy person and i dont have time to visit bank so i use net banking, why should i visit bank when there senior was not interested in talking to me as it is a very big matter.

I have video as proof which i have recorded from my mobile and laptop.