[Resolved] HDFC Bank — payzapp amount deducted from card but not added to payzapp wallet

1 Review
Pune, Mulashi, Maharashtrapune, India
 Venkata.ramana on Jun 20, 2019
Hi team,

Please look into below issue.

I have loaded 10000 rs into my account from my card and have seen the failure message after this. I see that the amount is debitted from my card but is not reflecting on the payzapp balance and also could not see the update in the recent transactions.I had a call with CC team and told the transaction got approved by Payzap and given the reference number.

I need my money to be loaded on payzapp or should be refunded to my credit card.

Registered mobile number - [protected]
Name - Venkata Ramana
Date of Transaction: 19/06/2019
Complaint marked as Resolved Jul 1, 2019
Issue got resolved.

Complaint Status

[Jun 21, 2019] HDFC Bank customer support has been notified about the posted complaint.
Updated by Venkata.ramana, Jun 21, 2019
Credit Card --Induslnd Bank
Transaction reference /Sort code[protected]Got this info from Induslnd bank)
Verified Support
HDFC Bank Customer Care's response, Jun 24, 2019
Dear Customer,

We regret to inform you that the load money transaction initiated on 19-Jun-2019 at 14:40:39 of Rs.10000/- was declined through source card 5244 xxxx xxxx 0002 with the error message as "Issuer Declined". As you have mentioned that the amount has been debited from the source card. We request you to contact source bank for further assistance. Also, we see that the load money transactions initiated on 19-Jun-2019 15:11:08 of Rs.10000/- and on 19-Jun-2019 at 15:11:40 of Rs.9500/- through source card 5523 xxxx xxxx 2425 and on 19-Jun-2019 at 15:18:10 of Rs.10000/- through source card 4207 xxxx xxxx 8040 are successfully added to your PayZapp wallet and the same amount has been utilized for further transactions. For any further assistance please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll-Free).

HDFC Bank Customer Assistance
Updated by Venkata.ramana, Jun 24, 2019
Hi Team,

I called Indus Bank CC call-center and they are ready to refund the money when the transaction is not approved.However my transaction is approved and they have provided the Sort Code-852839.Could you please unapproved my transaction then only they are ready to refund.Please check above sort code(852839) in your systems and unapprove.

Please do needful.

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    HDFC Bank - payzapp amount deducted from card but not added to payzapp wallet