[Resolved] HDFC Bank — payzapp cashback not received even after 30 days

basant08

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400050
Website:	hdfc payzapp

HDFC Bank should be ashamed of itself. How can you trust such a bank which doesnt credit cashbacks on their payzapp app even after emailing them? transaction id 26515284 dated 02.07.2018.
On the 15th of July I emailed payzapp support and received confirmation that the transaction is eligible and i would receive cashback within the stipulated time of 30 days. Today is the 31st day and there is absolutely no sign of any cashback. HDFC Bank is simply the worst bank to bank with as far as their systems and resolution and customer care is concerned. Even this complaint will not be resolved i am sure.

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Sep 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 01, 2018

Updated by basant08 Well my mistake. It seems HDFC Payzapp cashbacks are credited within 30 working days. In this age of 24/7 banking, HDFC Bank still resorts to the subterfuge of WORKING days. I guess they must be the only bank that processes cashbacks manually. No other reason to count working days I suppose.

Verified Support

Aug 05, 2018

HDFC Bank Customer Care's response Dear Customer,

Please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll-Free) along with your registered PayZapp mobile number and transaction details so that our team can assist you on priority.

-Anay
HDFC Bank Customer Assistance