HDFC Bank — Pending Refund of Rs 29984/- in HDFC Credit Card

Reference No. of Case with HDFC is[protected]

Pending Refund of Rs 29984/-

On 09 Dec 2022, I was booking a flight on Spice Jet website for Delhi - Bagdogra. I used HDFC credit card for payment of Rs 14992.

After Submitting the OTP for payment, the website redirected to homepage without confirming the ticket.

Later, I found that additional 4 transactions of Rs 14992/- each (Total Rs 59968/- ) was charged on the card.

02 Transactions amount Rs 29984/- have been refunded by the HDFC, but other 02 transactions for Total amount of Rs 29984/- is still pending since Dec 2022.

It is requested that the pending amount of Rs 29984 may be refunded at the earliest.

Email correspondences have been exchanged between me and HDFC Card since Dec 2022.

All details sought by HDFC have been forwarded multiple times.

The standard response that I get is that -"the case under processing and we will get back soon. "

It's about one year since that incident.

Please accord due priority to resolve the refund of Rs 29984/ at the earliest.
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Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click onhdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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