[Resolved] HDFC Bank — permanently block hdfc credit card

Rsrehan04

from Noida, Uttar Pradesh

Address:

110022

I Mohd Rehan Siddiqui, R/o 183 Ekta Vihar Sector- 6 R.K.Puram New Delhi, had a credit card of your bank . In March 2019 I have lost my card, then I called customer care. Over the phone I have blocked it permanently and did not request for new card when executive insist me. I told her am not in need of this as it would cost me of Rs 500 annual charge that would be applicable in May 2019. So I request her to closed it permanently after paying all my outstanding amount so that I do not have to pay annual charges before 3 months. She said okay no problem we will block it permanently and you don't have to pay annual charges further any more. On 16th of June am getting email for annual charges for new card that I have not applied for, even I don't have any credit card of your bank.
Please resolve this issue.

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Jul 20, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

HDFC Bank Customer Care's response Dear Customer,

As per our records, your credit card ending 9368 has been blocked as lost. Accordingly, your card account details has been transferred to the new credit card ending 3978. However, a physical plastic of new credit card was not dispatched to your mailing address since you had not placed a request for card reissuance at that time of blocking your credit card account. In view of the same, your account remained active and membership fee as applicable was levied to your card account. We request you to forward us a duly signed letter seeking closure of credit card to the following address to enable us to do the needful - HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. For security reasons, we would be unable to process card closure request received through e-mail / Post.

-Zubin
HDFC Bank Customer Assistance