[Resolved]  HDFC Bank — Personal Loan application -almost 3 weeks completed rejected without valid reason - Very bad service

I applied for a personal loan of Rs.800000 on 12/07/2021, but almost 15 days completed, today(29/07/21) it got rejected without valid reason. For this, I have submitted all the requested documents and proofs.but they have simply rejected my loan application. I got the personal loan on 20/05/2021 from ICICI bank without any issues. so i know the credit details of my transactions and maintain healthy credit in my accounts as well.
Also, I noticed in the cibil report, there are 2 enquiries made against HDFC for this loan.Why you are made 2 enquiries with the same loan this will hurt my cibil score. who gives rights for you to make enquiry to my cibil.
PFB below cibil inquiry entries:
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I want to remove this entry from my cibil report, otherwise I'm going to file a consumer complaint and court as well.

If you are not able to process the loan then why are you collecting documents from me and taking more time?
Don't waste customer time. Also Inform your Sales Manager(Mr.Suresh Rajagopalan) and Executive Divya to learn how to communicate with customers and provide proper response.they were not providing proper update. also don't give false commitment to customers.

In future I will not prefer HDFC bank as a financial partner for sure. Also I will provide my feedback in the consumer forum as well so that others can know about your service.

very very bad service from HDFC bank, this is the first time i'm facing this kind of very bad banking service.

I want to remove the Cibil enquiry 2 times which you made. If not will raise a complaint to RBI / consumer court as well.