HDFC Bank — Personal loan

Address:	122002
Website:	www.hdfc.com

On 5th of april 2016 i have applied for a loan through online everything worked well though i received a confirmation email stating that congratulations one of our agent will come to collect the documents i thought it worked well but on the next morning i received a call from hdfc stating that they required a salary above 20k as my salary is above 15k she said you are not eligible i why i got a confirmation stating congratulations but now she says its not from hdfc i used my cx id through netbanking i want to why is this so..If they are not providing me any resolutions i am going to file a complaint on hdfc ...I have been gone through this kind of situation thrice.I need answer from hdfc soon.