Dear sir/ madam
i Ibrahim Tamboli . Loan a/c#41521404 having applied to PL through DSL by agreeing on term that int @ 11.49 and with zero processing fees and part payment/foreclosure charges and I want all the things written on emails, he Yes will get but approval of loan but once approved still didn't get on mail later he send person with agreement of 11.69% int rate including processing fees and Part payment / foreclosure charges, , , and convince me to signed doc for the time being so that if he had agreement in hand he will convince manager easily to reduce the rate to 11.25 or atleast 11, 49 % excluding any other charges also said me before finalising I will receive a confirmation call and email of interest rate, EMI amt, all other details.
But when HDFC person( mr Sunil ) called me and said interest rate higher than what mentioned in doc. not what I have agreed 11.49% and I said I don;t agree to it don't disbursed then called 2nd with same info and I disagree and third time he called me along with one lady who explain rate 13., , , something I said pagal ho kiya, , Check the document what it is written then she said 11.69% than I said no I dont want loan. Later DSL called me and try to convinced that he will get all the refunds of extra charges from bank dont worry i'm from native place only will not cheat you. than etc n all. DSL convince Manager after days of talk I receive directly disbursement message on last Saturday evening 8 PM around.
As soon as I call customer care who is not available and then immediate drop the [protected]@hdfc email to stop this forcefull Disbursement of loan I have not allowed to it. No action was take until 48 hrs and Tuesday I receive a call someone just to confirm what is issue and no action is taken yet.
Then I talk to costumer care raise a complained she denied and ask to visit bank if not send proxy. so may brother went as proxy along all documents. Hei requested you staff, for closer/ of a/c
i was informed that it need approval from manger as he in meeting for whole day, so i went next day did all formality, 25th Aug, now they told me they will do today Friday 26 Aug within a 10 mints task is this. Let see what happened.
Now nearly 4 days I have receive amt in my account on Monday and they are delaying the process and asking me to charges 1000 rs unnecessarily where forcefully loan has given to me on the term which i was not agreeing.
i request kindly look in to this matter asap .
i didnt expected this, such big brand bank, hdfc. your staff is private company must be very pro-active, with great pain and regret, This is not the ethical business to do.
Finally spoke with Prashat and he showed positive signed but let see what best can be happened.
Regards,
Ibrahim
[protected]
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