[Resolved] HDFC Bank — Personal Loan

Yogesh Yash

from Bengaluru, Karnataka

Address:	560056
Website:	HDFC

Hello, I need a serious action to be taken on HDFC bank.
I have heard HDFC from my childhood and I thought it has a good power in the society.
My Issue - I took a personal LOAN from HDFC in the month of Sep/Oct. First installment was debited properly with no issues.
The second EMI debit which should take place on 4/12, did not take place.. Then i called customer service to check on this, I was been told that it's a mistake from banks end the EMI will be debited on 13/12.
Here the hectic customer service starts, I started getting calls from HDFC employees stating I have to pay some late fee as I did not maintain sufficient funds.
I have the screenshots of my bank details which I am attaching it to the same complaint form.
I got calls from more than 6to 7 employees, I explained the same to every one, nobody bothered to resolve it and again today I got a call in regards to the same.

Message to HDFC bank - YOU #####, TRAIN YOUR STAFF PROPERLY SO THAT THEY CAN HANDLE THE CUSTOMERS.
USELESS CUSTOMER SERVICE EVER HAD.
DID NOT EXPECT THIS FROM YOU GUYS

+2 photos

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Feb 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your loan and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance