HDFC Bank — personal loan

Address:

122051

I have borrow a personal loan A/C No. 42274557 from HDFC Bank of Rs. 414000.00 in Sep-16. After One Year I have received a call from HDFC Bank representative for top-up. Loan not top-up by bank, exiting loan pre-closed and a fresh loan senction A/C 51261618 of Rs. 4, 38, 000.00 with remaining tenure of 5 year (60 month). As per executive rate of interest and tenure as per your exiting loan (A/C No.[protected]. Only top-up amount will be in your account and same add on EMI. But a fresh loan provide me. I have raise a query to customer support executive, they say it's clerical mistake. I have many time mail to bank but not providing solution. interest amount different is Rs. 30911.95 Now bank hold my account as result other EMI is default.