[Resolved]  HDFC Bank — personal loan

Address:

Chennai, Tamil Nadu, 600079

My self koteswaramma i have applied for personal loan from hdfc. After verification with out my knowledge amount was credited in my account, i asked several times the executive how much roi and processing fee, they asked me to wait. Later on amount was credited. Again i called to executive mr. Mthu he said roi is 16.85 and the detections was 15000rs arround. I asked his how can you people will credit the amount with out the cm conformation. He said its mistake from there side. They cannot able to help me with the roi reeducation. They will help with processing fee and insurance, after few days no response from them. Every day i am following this case, again i called to customer care they gave some reference no and i got call from manager he said he will credit insurance amount, i agreed with that. Again tl her name is usha she called me and she said she will help me with 50% processing fee waver. I asked 100% why because its bank mistake. Its not mistake from customer. Till now i did not get call. Today i called her she said don't call me and message me her name is usha she asked me to check with executive his no is not reachable. That too they asked me to cancel the loan. I have some emergency that's why i applied for the personal. Its not all good service from the hdfc bank people they are not at all helpful. I am also working in banking sector in sbi. I did not see this type for response from the bank executives