HDFC Bank — personal loan

Address:

Mumbai City, Maharashtra, 400099

Waiver o[censored]nnecessary charges levied in my account and change in emi date
My issue is going on from 2017 and till date its not been resolved
Just because of you loan department sales staff false commitment and fake assurance i have to shut my newly opened business and also had to surrender my car to the bank again i have lost my reputation and dignity.
The time i had escalated my issues i was informed that it will be resolved and changes will be done.
During those day i had met with an accident and had shortfall of 01 emi which was paid and all those were happened your loan sales staff
Being in assumption that post my complaint bank would have taken necessary action and hence i have to pay cash every month
Same was followed and when i found a statement from my hdfc bank account your ecs is still active with my non operative hdfc account
Was quite shocked and have raised complaint from past 09 month i am being informed that sir you'r issues will be resolved kindly make the payment so that for future it shouldn't be levied
And i will be receiving call back from mr pradeep chettiyar (Loan account collection manager)
But still awaiting for call back
Every month my loan account file was getting transfer from one staff to the other and from almost 15 to 16 month i have keep on explaining the whole issue and fed up now finally was advise to visit to kanjurmarg branch where my issues can be resloved
I tried my best to visit the branch but unfortunately to my immense work and working in odd and official hours too
Fail to visit
I again spoke to the collection team to redirect my to mr chettiyar but now again its being 10 days no response.

And bank have sent me notice now that my emi has been cancelled i have to pay at one short.

I am wowed with the hdfc bank loan department service
I had also reverted on payment reminer email on 12th june with the whole issues but still no revert.

Hope in indian consumer complaint forum my issues will be granted and it will be resolved.

My hdfc bank loan account number is 43525077 name mr bipin gupta

Sorry if any of my word sound unprofessional.

Regards
Bipin gupta