HDFC Bank — Personal loan: carelessness

Address:

Pune, Maharashtra, 411057

Hi Team, I am Ravi Inder Singh, I applied for personal loan from Bank Bazaar, and my case was handed over to HDFC bank, I reside in Pune and the branch which was holding my case was Viman Nagar Branch, Pune. Their agent named Nitin was holding the case. 1. They assured me that I will get the loan on the very first day. Then their person came to collect documents, all documents were good. But the person told me that they need company HR letter for address proof. I collected and sent that to Nitin (Nilesh.[protected]@hdfcbank.com). 2. He told that day that my company (eclerx services Ltd.) is in their ‘c category’ so will not be considered. So I applied for LIC policy worth Rs. 6000, and provided to Nitin. Then he said, I will surely get the loan. All this took around 10 days. 3. All these days I was in regular contact with Nitin. Then there were festival holidays and I dint disturb him. I was to get married on 1st January 2016. On Sunday, 27th December, a person came for verification, he also assured me that I will get the loan. 4. I called Nitin on 30th and asked about loan. He laughed shamelessly and said that he will call to me and let me know about the approval of the loan, and will get the amount in my bank next day. 5. I waited whole day on 31st keeping trust on Nitin, but neither he messaged me or called me telling about the status. On 4th January, when I called him, he said, my phone was switched off. On 30th, I messaged him that, I am getting married on 1st, and I need this money urgently. My question is that, when I needed the money that urgent, how can I keep my phone switched off. Apart from that he had my email id. He could have dropped a mail to me. 6. Before that, Whole time he kept saying, I will surely arrange loan for you. On 6th January, when he came to know that I have logged a complaint against him, he called and said, why I logged a complaint. Is this an attitude for a customer representative. It was my marriage. If my friends would not be having money too, it would have been drastic time of life for me. Please consider the severity and let me know why on 8th December, when I applied for loan, within 10 days, it was not told to me that I will not get a loan.