[Resolved] HDFC Bank — personal loan denied

Hp paul

from Yaval, Maharashtra

Address:

Koregaon park, Pune, Maharashtra, 411001

I applied for personal loan and it was denied on the basis that i m not graduated. It was not told or was not mentioned in the terms and conditions before i could apply. It is very frustrating to know that graduation is must to apply for personal loan and not salary slips. Making me wait for 12 days then telling me that graduation is required.. Took my documents my salary slips and pan card and adhaar card then after 12 days i m told loan denied because i m graduated. Very frustrating to learn this.

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Jun 21, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

HDFC Bank Customer Care's response Dear Customer,

Your Personal Loan Application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and / or statistically determined scores to access credit eligibility), operating / credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are not in a position to consider your loan at this point of time as your application does not meet the above -mentioned internal criteria of the bank. Please be assured that our inability to approve the loan application does not reflect on your credit standing or your financial stability.

-Nadia
HDFC Bank Customer Assistance.