HDFC Bank — Personal Loan Department - Illegal Activity on saving account

Address:

Chennai, Tamil Nadu, 600106

Good Day ! Cust ID :[protected] AC.No : [protected] - Loan Account No: 3694105 I would like to share my very worst experience which I had with HDFC BAnk loan department. On 25 November I got the 10 seconds personal loan for 448000/- (Loan No: 3694105) and it has been credited same day. I have utilized Rs.90, 000 and I kept the balance Rs.3, 50, 000 in my account for further commitment. Yesterday afternoon I checked my account around 4 PM it is showing Zero balance and my account balance amount Rs.3, 50, 000 kept on Hold by your stupid Loan Department without any prior intimation to me. After that I Called you useless customer care team and they are not able to tell what happened to my account simply they replied, ’ you go and contact your Home Branch. After taht I went to my Home Branch Saligramam chennai, and I met another your useless cutomercare executive Ms.Sofia Balin, she replied me, “ Please contact Phone banking or directly you go to Personal Loan department in T.Nagar. From there I went to Personal Loan department and I met another your useless staff Ms.Pavithra Balan[protected] and simply replied “ You are not eligible for this 10 second loan and our team wrongly processed and disbursed the amount so we kept on Hold your account balance also she asked me to pay the Rs.90, 000 to close this loan” For her statement, I was totally upset If I am not eligible means how they processed and credited the amount on 25th November and after 15 days suddenly they wakeup and hold my account balance without any prior Notification. It looks very idiotic and stupid things and shows the poor systems of HDFC Loan process team. ONCE LOAN WAS DISBURSED, IT IS MY MONEY, HOW THEY ILLEGALY ACCESS MY ACCOUNT WITHOUT MY PERMISSION?? IT IS UNFAIR AND UNETHICAL.. I am in very critical position and I made lot of commitment for this loan amount.. Hope you will understand my situation and do the needful .. D.GOVINDARAJAN [protected]