[Resolved] HDFC Bank — Personal Loan Insurance

Kanthi Kiran P

from Bangalore, Karnataka

Address:

Bangalore, Karnataka

I applied Personal loan for Rs. 2, 00, 000 with processing fee 0.8%. I asked HDFC Loan not to include insurance and they agreed and written on application form as insurance weaver. But still insurance Rs.2360 is deducted. The deduction should be only 0.8% processing fee Rs.1600 and the amount I should receive is Rs.198400. But I received RS.196040. Please deposit Rs.2360 to my account. This is disappointing even after mentioning not to include insurance and HDFC employees agreed for no insurance.

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Complaint marked as Resolved

Insurance amount is refunded back. HDFC Relationship Manager called and clarified on the new rules of Tax and other mandatory charges which are not explained by HDFC loan representative during loan agreement. Thanks to HDFC Relationship Manager.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Kanthi,

Apologies for the inconvenience caused. Request you to write to us at [protected]@hdfcbank.com along with loan account details, issue and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

-Anay
HDFC Bank Customer Assistance

Kanthi Kiran P

from Bangalore, Karnataka

Dear HDFC Customer Assistance,

Thanks for the mail and per your mail I sent the issue details to [protected]@hdfcbank.com. Please kindly go through the mail and resolve my issue.

Thanks,
Kanthi Kiran