HDFC Bank — personal loan with ref no: 69437660 approved but amount is not credited

Address:

Bangalore, 560032

This is in regards to the personal loan with ref no. 69437660 applied in July...As per the hdfc loan tracker it's approved on 5th July 2019 and the cheques were collected on the same day. It's been 6 days and the money isn't credited yet . Tried calling the executive who collected the documents but she is not receiving.. HDFC Bank customer care says they can see the status as Approved but nothing beyond this and was informed to contact the same person who collected the documents.

Emailed hdfc bank at [protected]@hdfc.com but they didn't revert as well... How can the bank keep customers lurking without any update on the status?