HDFC Bank — policy attachment to hdfc home loan

Address:

Pune, Maharashtra

I took one policy from HDFC named HDfC life click 2 protect 3D.
While taking the policy the executive confirmed that I can attach my policy to already taken loan from HDFC .
However, after making the payment they are denying that now I cannot attach the policy to loan.

This is so pathetic and even the customer care is not helping to resolve the issue.