[Resolved] HDFC Bank — policy cancellation within free lock period 19663969

[Resolved] HDFC Bank — policy cancellation within free lock period 19663969

R ravindira nathan from Chennimalai, Tamil Nadu

Hi, I want to cancel the policy 19663969 within free lock period as i have travel plans and the policy not useful to me anymore. I didn't receive the policy document. Its already 25+ days from the policy issued. (Sep 26). I contacted hdfc life customer support regards policy cancellation 15 days before. They respond me that asked me to visit nearby branch with documents. Since i didn't receive the policy, they asked me too visit the branch with neft and policy cancellation forms with written request letter. I checked with the local hdfc life branch on policy cancellation with the neft and free look cancellation forms documents. They're not accepting the same without policy document. Let me know what can i do for the same?? Its seems hdfc life don't have a proper customer support as well as don't have a proper workflow at all. I want quick and proper response for the same. Regards Ravindiranathan m Was this information helpful? No (0) Yes (0)
Nov 23, 2017 Complaint marked as Resolved HDFC Life customer support has been notified about the posted complaint. Verified Support Oct 23, 2017 HDFC Life Customer Care's response Hi, kindly write your request for policy cancellation under freelook option to us at [protected]@hdfclife.com from the registered Id. It will be checked and accordingly, the response would be shared with you by us ASAP. Do share the interaction Id once the email is sent by you for us to track the same. Incase, you have already sent an email, kindly share the interaction Id.
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