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Hdfc Bank — policy forgery

Dear sir
My hdfc life policy no is:[protected]
My policy is mature dated: 22 may.2019 and then i m going to branch for payout my policy, they told me you have added asignee, means this policy is payout asignee person, then i was shocked without my permission and without my kyc they added a asignee, and i didn't know that person, and i totally denied, i don't that person, who added asignee on my policy, then they told me we will verify what it is going, i still waiting... They didn't resolve my issue..

Complaint Status

[Jun 01, 2019] HDFC Life customer support has been notified about the posted complaint.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013