[Resolved] HDFC Bank — Policy mapping to account holder without any intimate.

Kumaran G

from Cuddalore, Tamil Nadu

Address:

Pondicherry, Puducherry, 605008

Hi,

I had received the following message from hdfc bank.
[dear customer,
Renewal premium of rs.330 for your pmjjby policy & rs.12 for pmsby policy will be debited in may'16. Please ensure required balance in savings a/c]. Note that i didn't initiated any policy request for my account, but without my intervention policy has mapped to my account & getting warning messages to maintain the balance for debit the amount. On 27th march they debited the amount from my account.

Kindly look into this to resolve my query and have to initiate refund which was debited from my account.

Thanks,
Kumaran. G

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Jan 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 24, 2018

Updated by Kumaran G Still there is no solution provided by HDFC back team, even this year they have debited the amount for Renewal premium of rs.330 for your pmjjby policy & rs.12 for pmsby policy. I don't have idea about HDFC customer service to the end user. Want to know that my complaints are resolved or not.

Verified Support

Dec 24, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, account no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

I request you to write to [protected]@hdfcbank.com along with your customer id, contact details and concerns with ref ID-TTU[protected] in the subject line. Do provide us with the complete address of the branch too. Will check and revert.

-Anay
HDFC Bank Assistance

Kumaran G's [Complaint's author] reply, May 25, 2017

Hi Anay,

Again am facing same issue after one year, i had dropped a mail too. Shall i expect the proper response and permanent solution at least this time?

Regards
Kumaran.G