[Resolved] HDFC Bank — Policy premium payment made twice

Sarita Manral

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110093
Website:	Hdfclife

I accidentally made a payment towards HDFC policy premium twice. I made it via HDFC insurance site as well as HDFC insurance App, An equal amount got debited twice from my back account. When I'm now checking my bank account I still see two of those similar payments, I need one of the payments reversed and amount credited into my account.
Policy # 16363986

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Nov 28, 2016

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

HDFC Life Customer Care's response Hi Sarita, I wish to inform you that the premium amount paid by you towards the aforesaid policy has still been not received by us. Further, kindly email your bank statement to [protected]@hdfclife.com for us to investigate your complaint further. I would also request you to confirm the date on which the transaction was made by you-- Manish.