HDFC Bank — Poor communication for commitment of refun of my surrender policy no.14080505

Address:	Mumbai City, Maharashtra
Website:	www.hdfclife.com

I have been commited in written for amount to receive as surrender value with two employees.Firstly HDFC Bank as sourced by them & told to visit HDFC LIFe to surrender dociment.There also I was given same amount as market was 480 points up.I went previously to surrender this policy in Dec'15 where they sold me one more policty by suggesting to wait till market is up.

But once final amount reveived it was 10, 000/- difference & written statement shared with regret message no impact on NAV after market was up after four month on highest level.

I have rasied issue to Mr.Aditya Puri MD of HDFC & Jitendra Chaudhary CEO of HDFC Life but no proper response.Mr.Ravi assigened issue from HDFC BAnk & MAry Gomes from HDFC Life but never contacted me.Nidhi some executive contated me where in given TAT not reverted me on evidience shared by me to them. I told not to call me on some spcefic dates as was traveling but shamelessly they contacted me & closed case on that discussion. I requested to arrange call with MAry Gomes but never reverted with fix dates lastly I requested for 12th June to dicsuss issue.

I demand my Rs.7500/- refund charged as management fees where they where not able to meet commitment as disclosed & shared with me.

Please support to raise my issue to arrange my refund of 7500/- from them & reason for delay.