[Resolved]  HDFC Bank — poor phone banking service

Address:	Bangalore, Karnataka, 560038
Website:	PHONE BANKING SERVICE

I have tried calling phone banking several times today. Every time the voice mail keeps repeating options of different category of our complaint. As soon as the options "to speak to our customer support" i. E. Option 9 is opted, either the line goes dead or the voice message says "you have crossed the limited time, please try later" and the line goes dead. No time is given to enter the credit card, customer id, pin no etc.,

This is not the first time i have faced this issue. Each time i need a doubt to be cleared, i have to dial hdfc phone banking more than 7 times. To add to the poor service, the category of complaint options too changes.

Net banking is absolutely good, but phone banking service is a big zero.

Please keep the options few and remember by speaking with your customer support, our queries can be sorted faster, saving our time and yours.