HDFC Bank — Poor Service by Relationship manager and Request for change of relationship manager

Hi,
Manigandan Soundarajan was assigned as my relatinship manager. I had just given a simple request that my credit is expired and new card delivery attempted to office address.. due to covid all offices were closed. hence seeked his help to get the card delivered to home branch of house.. But said various reasons and forced us to initiate a new credit card request and went on leave without updating the status.. From oct-nov 2021 we are waiting for this single service request to be fulfilled.. Today he called again and talking without any sense of customer pain experienced during this last 3-4 months.. Since i use HDFC card only, i was with no option to wait.. thsi forced me to look for other bank cards, now atleast i had 2 more cards in my wallet.. Thanks to mr manikangan (who calls from Coimbatore branch)