HDFC Bank — pos transaction failed but amount deducted

Aug 27, 2019

HDFC Bank Customer Care's response Dear Customer,

As on today, the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 9th day, the amount will be re-credited to your account. In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the Dispute process as follows: Kindly fill in the Cardholder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a charge-back. Please write back to us at [protected]@hdfcbank.com confirming the date when you have faxed the same, to enable us to confirm its receipt. Please visit the following link for Cardholder Dispute form: http://bit.ly/30IKqgA. Should you be requiring any further information/clarifications on this matter please feel free to write to us.

-Zubin
HDFC Bank Customer Assistance