[Resolved] HDFC Bank — Program management fee / adhoc stmt chgs incl st & cess 090517

Chaithanya Kumar Palla

from Hyderabad, Telangana

Address:

500090

I am having a classic account with HDFC. I can see that the HDFC bank has deducted Rs. 115 from my account under the name- Program management fee. What is this fee about? What is the program the bank is offering? The bank did not notify me earlier about any such fees. It is a fraud to deduct customer's money without taking their concerns. I want this amount refund in my account.

Today when I checked my account, just came to know a deduction of 102.05 amount on 19th may from my saving account towards ADHOC STMT CHGS INCL ST & CESS 090517. & once again deducted 12.95 amount on 22nd may from my saving account towards ADHOC STMT CHGS INCL ST & CESS 090517 I try to call customer care but thrice it's got disconnected as soon as I put my customer id & mobile no. So didn't get any clarification of the deduction from my account.

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Jun 23, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance