[Resolved] HDFC Bank — Providing Locker only against Insurance Policy of annual investment of 200000

Sawarmal Agarwal

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Hi, My name is Sawarmal Agarwal, i am an HDFC Bank account holder since 6 years. My a/c no. is - [protected] (Sahar branch) Recently i got in touch with HDFC bank executive Bhayander West branch with regards to locker facility. I accepted the terms of transferring my account with Bhayander west branch. The most frustrating term was to have an insurance related investment of 200000/- annually only when i can have an Locker facility with the branch. Upon non agreeing to the terms i was told that i cannot have a locker facility. Such stupid terms kept by such a big bank is not acceptable. I will also highlight the case in my office where we have approx 200 accounts with HDFC bank so that even everyone comes to know the game played by banks against the account holders. I put forward my complaint against the bank authorities so that they get aware of the bad practices done by the branch executives and keep genuine terms for all account holders so that everyone can avail the facilities provided by bank. regards, Sawarmal Agarwal

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Aug 14, 2020

Complaint marked as Resolved

Oct 05, 2014

Updated by Sawarmal Agarwal Hello,

After the above mentioned complaint i got a call from the Bhayandar west Bank Branch Manager Mr. Tejas Shah, where we decided to meet on Saturday 4th October.
Upon meeting in HDFC BANK i found no conversation from the branch manager regarding the complaint and i was asked to write a letter for requesting locker facility with the branch and told that there are currently no locker available.
I even asked Mr. Tejas Shah about the update of the complaint but there was no regrets or update about the complaint. Rather i was told that there is no locker available with the branch. I asked about the executive who told me to invest in insurance products then i was given no answer and told me to stand in queue and write a request letter for locker.
No concern was showed for my complaint also the attitude of Mr. Tejas Shah was bad.
I would expect a strict action to be taken against the bank.
I am closing my account with the bank and would also forward the complaint with my office admin so as to think and move the bank accounts of all our 200 (approx) staffs with some other bank where such false practises and bad attitude is not shown.

I hope HDFC BANK will understand what their customers have to go through inspite of keeping all their savings and being an old customer.

regards,
Sawarmal

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sawarmal,

It is perturbing to note that your recent interactions with the Bank has not been upto your satisfaction.Regret the inconvenience caused. I have taken up the matter with the concerned branch and you will receive a call shortly.

- Anay
HDFC Bank Customer Assistance