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[Resolved]  HDFC Bank — Received a message from HDFC bank that ACH debit mandate registered for Rs. 10000.00/- with frequency ADHO

Address:Pune

Hello Team,
I had received the following message from HDFC bank -

ACH Debit mandate registered for Rs. 10000.00/- with frequency ADHO in A/c no. XXXXXXXXXXXXX for Razorpay software pvt ltd with UMRN No. XXXXXXXXXXXX

Please cancel such an ACH Mandate; I had not given any permission to anyone to ACH mandate. Without my permission, how come this registration is done? Please cancel this immediately.

Regards,
Mayur Karale
[protected]
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Oct 1, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2021
HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Abigail
HDFC Bank Customer Assistance
Complaint comments 
2 Comments

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Comments

HDFC Team,
There is no option for ACH-related future transactions in the Query / Feedback / Complaint HDFC portal. For generating the reference number, what option do I have to use? Please suggest.

https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Custo...⇄

https://leads.hdfcbank.com/applications/webforms/apply/MoneyPlus_Benefits_SM_Com...⇄

Thank you.
Reply
HDFC Team,
There is no option for future ACH-related transactions in Query / Feedback / Complaint HDFC portal. To generate a reference number which option do I need to use? Please suggest.

https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Custo...⇄

https://leads.hdfcbank.com/applications/webforms/apply/MoneyPlus_Benefits_SM_Com...⇄

Thank you.
Reply

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