[Resolved] HDFC Bank — received sms - hdfc ltd mandate reference (unauthorised)

nitsiey

Address:

411019

Received sms -
Dear customer mandate reference no. Hdfcxxxxx issued to hdfcltd with value of rs. Xxxxxx and frequency month is received today for processing.in case of any issue please get in touch with your branch.

I have not given any mandate and neither my agent explained about this???
All i have signed-up for is emi which gets deducted every month end...
The mandate amount is nearly 3 times the actual monthly emi...

As an nri customer, this often goes un-noticed and i'm sure how many people will be facing this issue... This is very serious concern and needs to be addressed immediately...

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Apr 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that your query pertains to Home Loan from HDFC Limited. You are requested to be in touch with HDFC LTD. for resolution of your query/complaint. Please Click here (Link- https://goo.gl/vomeLJ ) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans