[Resolved]  HDFC Bank — receiving call for asking information again and again

Address:

Mumbai, Mumbai City, Maharashtra, 400101

I am receiving calls from HDFC bank as one of their customer (loan holders) shared my name as a reference.

I have received calls 5 times and shared the same information again and again. When 5th time, I received a call from[protected] from Shabana, (They mentioned KanjulMarg branch of HDFC). I asked that she has an idea about the communication bank has done last 4 times with me. Her answer was she does not know anything and nothing has been captured in the system. I asked can you confirmed that you are calling form Bank as you have no answer for any of my question. Until she is able to prove that she is calling from Bank, I would reply to any of her questions. She said you come to branch if you need to know about their identity.

She keep calling to me and finally ask her to connect with his senior. His senior (Hiren) came and repeated the same thing. I asked him for contact detail of the Branch Manager and Branch phone number. He said he can not share the Branch number but told the Branch manager is Mr Rohit Sing. I asked him if I got any information and want to share with you guys, how can I share as you don't even want to share the Branch number.

I am happy to support Bank as citizens and being a customer. But I truly feel harassed by the bank and want to log the complaint about the following:
1. Why is Bank employe/contract companies forcing the question about anyone's identity without even proving that they are from the bank? Is it secure and professional to be a customer? Because of this practice, anyone will call to get information.
2. Why is the bank not logging all the communication they are doing with anyone for their reference. Mr. Hiren was rather asking me that tell us when you got a call from Bank. Isn't the hight o[censored]nprofessional and miss management at the bank level.