[Resolved] HDFC Bank — Recharge done through HDFC Bank App

[Resolved] HDFC Bank — Recharge done through HDFC Bank App

H hash128 Aug 26, 2021 Aug 27, 2021 This thread was updated on Aug 27, 2021

I have a done a recharge of Rs 149 through HDFC Bank App on 20th Aug'2021. The balance for the same got deducted from my account but recharge not processed or no refund received since them. In application the beneficary shows HDFC Bank only. I have raised complaint regarding same from HDFC Bank Mobile application, website & Online complaint portal of HDFC. After i submit complaint after 2 days i receive same type of mail from all 3 points that Payment processed from bank end and after that when i revert with screenshot of the transactions no response from HDFC end. It's been 6 days since that & I doesn't have any way to track the complaints to HDFC. I urge to look into this and request for refund. +1 photos Was this information helpful? No (0) Yes (0)
Aug 27, 2021 Complaint marked as Resolved I have received the refund amount same as money that got deducted from my account. HDFC Bank customer support has been notified about the posted complaint. Verified Support Aug 27, 2021 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention the reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance
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