HDFC Bank — recharge issue

Address:

HDFC PayZapp Head Office Address: 1st Floor, C.S. No. 6/242, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013., Mumbai City, Maharashtra, 400013

I done recharge through payzapp 699 amount date 28/01/2020 mobile number is [protected] vodaphone. But recharge is pending... I still wait i call in payzapp custmer payzapp custmer care is told me recharge is succsess is our side plz call your vodaphone care and tell that... I call in vodaphone care he deny this he tell me not done recharge any kind of this... Then i agin call payzapp care now he says ohk no problem you care in vodaphone care and tell that plz give me in return through mail that the recharge is not done... Then u forward same mail to our custmer care then i ll process to your refund now i call in vodaphone 7-8 time but vodaphone cleary deny that kind of recharge and also said this is not fault by vodaphone... Payzapp is third party app and he is responsible fr your recharge and call payzapp and told it... Now i call in payzapp but payzapp custmer care excutive worst talk to me and full deny to my refund he againt want proof... What i do vodaphone not give me... And payzapp want... I fully furstated what i do where i m going both r dnt knw where is my money and recharge is also. Plz i want to request you refund my amount is 699