HDFC Bank — recurring charges on blocked credit card

j vrao

from Hyderabad, Telangana

Address:

c104 necklace pride apartments kovadiguda, Hyderabad, Andhra Pradesh, 500080

I have requested to close my credit card after all the payment was done. One of the customer service agents from hdfc bank had put my card on temporarily blocking. I have received that email on dec 30 2019. As of today jan 13 2020, i was charged rs.10, 000.
Previous complaint number - hbl=[protected]
Query reference number - [protected].
This action has been taken after trying to reach hdfc customer service team again and again.
I would like to know immediate actions that should be taken in this regard.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

-Nadia
HDFC Bank Customer Assistance

Jan 21, 2020

Updated by j vrao Nadia,

I was expecting a reply as mentioned in your response. Its been over a week I did not get any response from your side instead I got a bill to pay on that card. Please, look in to this matter as soon as possible. I am not going to pay any extra amount for which I am not responsible/used. Please escalate this issue.

Thanks,
JV Rao