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HDFC Bank — Refund

Address:Hyderabad, Andhra Pradesh, 500008

I have already reported for the deduction of extra money from my account while transaction got failed. Rs.800 has been deducted from my account.
I got a message on my phone that your query for the disputed amount is under review with reference number "1258423" and you will receive in 3 business days.
I got this message on 22nd Feb 2017 and today it's 2nd March 2017 and still, I am not getting any response.
My ID: 1495827
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    +91 22 6160 6161
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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